Many many emails later of them trying to convince me to keep the software (despite there being a 100% money back guarantee on their website) they finally did it, but it took forever.Īlso BlizzardGearStore. Took me several interactions and almost a literal month of back and forth for them to finally do it. Sounds a lot like the service I received when I tried to get a refund through iMobie after attempting to refund their $50-60 iphone recovery software after using it for one day. They'll bend over backwards to make sure they don't lose your money, even if it takes literal theft. If you're looking for a VPN service, and Surfshark's crazy low prices are looking good, think again.
#Surfshark reddit full#
So I hopped onto live chat again last night and demanded a full refund and that my account and all payment information on it be deleted. Not only did they lie about my refund, they took the extension payment that they said they refunded and changed my subscription to an active one after I requested it be cancelled. The third was another email from Paypal, confirming a $25 charge to my bank account. The second was an email from Surfshark telling me that my $25 payment was received and that my subscription would be renewing in a year.
The following day, I received a few emails, the first being a Paypal refund in the amount of $60. I then specifically asked if both the $60 and $25 payments had been refunded. The rep then told me that I had received a refund. After a back and forth in which the customer service rep tried to get me to keep my subscription, I kindly demanded that my subscription be refunded as I asked. I asked for a refund for both my two year subscription ($60) as well as my added 12 month extension ($25). I started a live chat session and explained what I wanted. You are required to start a live chat session in which you talk to an employee to ask them to cancel and refund your subscription. I went to Surfshark's website to cancel my subscription, but quickly found that there was no option whatsoever to do so manually. They have a 30 day money back guarantee, after all. After three days of ridiculously slow connection speeds and random drops, I decided I wanted my money back. After using ExpressVPN for two years, I decided to try out Surfshark after seeing various great reviews and their low prices.
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